Called to ask them if they could rebuild the HVAC box on my truck and the person who answered the phone said that they could do the work. She said they would email me a quote "in a few days". It's been two weeks and I've heard nothing. When they had a shop in J-town, they did some repairs on one of our vehicles and when I went to pick up the vehicle, there was a huge and very noticeable gouge in the paint on the door and no one said anything about it. When they asked around the shop, one of their guys said something fell and hit the door, he said he didn't see anything wrong with the door when he looked at it afterwards. Once I pointed it out, they were able to "see" it. They did reduce the bill for the repairs I took the vehicle in for as a result, but They weren't going to say anything about it until I saw it. I guess I shouldn't be surprised that I didn't get a call back for the work on my truck.....