Springdale automotive broke a important safety feature on my car. Three of the sensors that provide tire pressure to my dashboard stopped working as a result of their service on my car. They refused to fix the issue and I drove the car off their lot with my car in worse shape then I brought it in to them. Furthermore, they asked me to spend $400 to fix the things that they broke on my car. I found them to be both confrontational and unsympathetic to the customer’s needs. ..... Your private reply was not helpful. It does not matter how old these sensors were. They worked fine before I received service. I received no (zero) advice up front about the risk that buying new tires from you would potentially screw up my sensors. The proposed $400 cost to fix an important safety feature that I lost during your service is a slap to the face. This is horrible customer service.
Mr. Ramano I understand and sympathize with your situation. We are family owned and operated business we will always be open and honest with anything we do. I don’t believe it’s fair to say we broke your sensors. You and I had a very lengthy conversation about how those tire pressure sensors work and how over time they will lose their frequency thus resulting in needing new sensors. If we broke your sensor installing your tires we would gladly cover the cost of the new sensor. But your sensors are 12 years old they are due for replacement. The batteries inside the TPMS systems are designed to last 5-6 years they are not lifetime sensors.
- Prospect