Louisville and Prospect Auto Repair

If you see this twice, I sent the first review to the wrong location. Sorry about that. I used Springdale Prospect several months ago- just getting around to a review today!: I used Springdale, Prospect for years before I moved out of state. I recently returned, had a bunch of car trouble, called them in March, just as Covid-19 was closing us all down. They were awesome! They disinfected everything, first, when they got the car and again after the work was finished. They contacted me every step of the way and finished quickly. I was very happy with their respect, service and work! So very appreciative!

I used Springdale, Prospect for years before I moved out of state. I recently returned, had a bunch of car trouble, called them just as Covid-19 was closing us all down. They were awesome! They disinfected everything, first, when they got the car and again after the work was finished. They contacted me every step of the way. I was very happy with their respect, service and work! So very appreciative.

Had a flat from embedded screw, needed repair. Called Brandy at the Springdale Brownsboro location an hour before they closed. She made it happen. Two guys came out, got the car, repaired my tire, and I had my car back by 5:00. Very grateful and very happy with the service!

Professional, courteous, and quality service. Five stars above the rest and I have the experience with other services to compare. There is no comparison! Springdale is tops!

The service was great. I especially liked the detailed inspection report that was sent to me. And I got a free car wash!

This shop had my vehicle 3 TIMES in the span of 2 weeks for the SAME issue. They charged me $1000 without fixing my vehicle then wanted to charge an additional $115 to run an "electrical test." One of the three times the techs didn't even put all of the parts back on my car before they gave it back to me. After speaking to one of the service writers, they allegedly ran the test and discovered a "bolt was loose" on the battery. This sounds like a cover story they came up with when they realized they wouldn't be getting anymore money out of me. I never complain and am very easygoing, but I will definitely be filing a report with the BBB.

Brought car in twice over a 7 day period. Raised the same issue with Springdale twice. Paid $2,000 in repairs, yet a primary issue I had (car would shift into gear without putting foot on brake — a life safety issue) was ignored both times. Did I mention they charged me $2,000 and did not even address one of my primary concerns? From now on, I’m going to the dealer. You pay more there, but at least they listen and you know you’re dealing with honest people. Springdale Automotive gets an “F” from me and I’m spreading the word to everyone I know. Beware if you take your car to the Prospect location.

Thorough but way too expensive. The technology they use with texting and their app is great and really convenient. But they wanted $372 for a CVT transmission fluid change for our 2015 Honda CRV. Many other places (e.g. Aamco) will do it for less than half of that. My experience is also that they recommend anything service possible that could be done on your car, whether it's necessarily needed or not.

Stuck from out of town. Local contact shared their info. Very thorough. Thanks ks for your help!

Everyone I have worked with at the prospect location has always been friendly, kind, attentive and professional and honest.