Louisville and Prospect Auto Repair

I brought my A3 in to have them fix a parasitic draw. While they claim they found the cause of the issue they said they were unable to fix it because the specific module at fault needs to be programed by an Audi dealership. This is a major caveat that should have been mentioned before taking my car. When i dropped the car off i thoroughly explained that i had already performed basic parasitic draw testing and that i thought it might be a control module, which i knew would have to be programed by a professional, hence my bringing it to a shop. Now i will have to pay an Audi dealership to repeat their work and actually do the repair. So essentially, I paid them $288.00 for them to tell me to take it somewhere else.

It took intervention by the boss to get a straight answer to the question about why the car was brought in. Several services which were done less than 6 months ago were suggested. Some of the prices were absolutely absolutely outrageous, and in 1 instance a service suggested was clearly listed as not indicated in cars with. Superchargers like mine. A phone call from the manager helped mitigate my unhappiness, though I am not sure I will bring a car back. In the past I had 3 cars serviced here without complaints.

Very friendly, knowledgeable and professional... always a pleasant experience!

Honest, thorough, courteous always. In over 20 years of going to Stein I have not been disappointed. They are one of the joys of this little old lady’s life!

Simply the best auto repair experience I’ve had in 35 years of driving. High quality service, consideration, communication and speed. As long as I’m on the road, I’ll never go anywhere else for service.