Louisville and Prospect Auto Repair

Overall this was an excellent experience; I really valued the quality of customer interaction and the text updates that were provided. The only reason I am not giving 5 stars is because I was quoted 90 minutes - 2 hours & in reality it took closer to 5 hours (for a full service oil change and multipoint inspection). I understand they were probably running short staffed due to the public health & safety concerns we have been dealing with recently; however, they could have notified me beforehand that the estimated time would be a bit longer than the timeframe I was quoted. I will definitely continue to work with Stein Automotive & hopefully in the future punctuality won't be as much of an issue.

Excellent work quality for great prices. Staff was extremely knowledgeable and friendly. Highly recommend.

Highly professional and competent people. Assisted me with my 2000 Porsche 986 that needed a water pump, and took care of it efficiently and at a value that was exceptional. Returned the car to my home, clean and looking great! I would recommend Stein Automotive for any of your European automotive needs!

I brought my A3 in to have them fix a parasitic draw. While they claim they found the cause of the issue they said they were unable to fix it because the specific module at fault needs to be programed by an Audi dealership. This is a major caveat that should have been mentioned before taking my car. When i dropped the car off i thoroughly explained that i had already performed basic parasitic draw testing and that i thought it might be a control module, which i knew would have to be programed by a professional, hence my bringing it to a shop. Now i will have to pay an Audi dealership to repeat their work and actually do the repair. So essentially, I paid them $288.00 for them to tell me to take it somewhere else.

It took intervention by the boss to get a straight answer to the question about why the car was brought in. Several services which were done less than 6 months ago were suggested. Some of the prices were absolutely absolutely outrageous, and in 1 instance a service suggested was clearly listed as not indicated in cars with. Superchargers like mine. A phone call from the manager helped mitigate my unhappiness, though I am not sure I will bring a car back. In the past I had 3 cars serviced here without complaints.

Very friendly, knowledgeable and professional... always a pleasant experience!