5

Thank you for your excellent service and professionalism. The staff went above and beyond to assist me with my vehicle repair and referrals. I will definitely return to this shop for future repairs.

Our pleasure Monica! We’re always here for all your automotive needs. We strive to be number one in customer service we have a great team at prospect we’re lucky to have them. Thank you for taking time out of your day to write about your positive experience at Springdale Automotive!!

- Prospect
5

Once again -- The mechanics at Springdale proved they know what they are doing and do it well. The car in question is a bit complicated as most premium cars are. Also a Nisan product which makes it doubly so. These guys figured out what was wrong, repaired it, and put the car back on the road in good time (24 hours). Would have been faster but I just dumped it at their door and told them to fix it. Not many garages I would trust with that order without holding on to my wallet while saying it. Good work -- fair rates. Can't ask for more.

Doug thank you so much for the great review! We have an amazing team of highly skilled technicians! We are a family owned and operated business and will always have fair prices and quick service! Thank you for choosing Springdale Automotive and supporting locally owned businesses. Let us know if there’s anything else we can do for you, we’re always here for you!

- Prospect
5

This place is awesome. Good people, good service. I highly recommend them.

Thank you so much Ms. Purdy! We really appreciate the awesome review!!

- Prospect
5

This place is awesome! Brian Smith made sure my car was taken care of! He’s awesome!

Thank you Megan for the awesome review! We have a great team at Prospect, Brian is outstanding with customer service as is our whole team! Thank you for taking time out of your day to write about your positive experience!

- Prospect
5

I'm new to the area, and searched for a nearby automotive service shop because I noticed I picked up a nail somewhere and it was stuck in my tire. I called and Kenny said I could bring it in and they'll take care of it that day. I was lucky in that the nail did not puncture the tire, and I didn't need a plug or anything!!! So...no charge!!! I feel like Springdale Automotive is a very honest, helpful and friendly outfit. Kenny was so helpful and provided service with a smile. Thank you Kenny!!!

Fran thank you so much for taking time out of your day to write about your positive experience with Springdale Automotive! Kenny is a great manager we’re lucky to have him, we are family owned and operated we will always be upfront and honest. Thank you for choosing Springdale Automotive and shopping local!

- Prospect
5

First choice, when getting your car fixed. Staff is super friendly and willing work with you. Dropped off my car for a tire patch and picked it up the next day but I forgot my card on counter. I called them to check and Brian drove all the way back and meet me after closing so I could retrieve it. It was really kind and I was very thankful because it was a weekend. Best place in town! Highly recommend if you need any type of repair. Thank you again!

Thank you so much Pamela Holobinko for taking time out of your day to write about your positive experience a Springdale Prospect. Being family owned and operated we strive for an outstanding customer experience! We’re always here for you! Thank you again!

- Prospect
5

Dennis very professional and got my car in quick. Staff is so pleasant and friendly. Great service and great smiles!

Thank you so much for taking time out of your day to write about your positive experience! Dennis is a great manager we are lucky to have him. Thank you again for shopping local and supporting family owned business.

- Prospect
5

One of the best automotive shop experiences I've ever had. The service crew were able to get to the repair and maintenance in great time and did an excellent job. Cost for everything was very reasonable. The staff there were very helpful, friendly and professional. The service advisor there, Brandi, really helped me out and was very kind, she's a great asset to the company. All around excellent auto shop. Highly recommended!

Brad Clark thank you so much for the positive review! We really appreciate your review. Brandi is amazing we are so lucky to have her, thank you again for taking time out of your day to write about your experience at Springdale Automotive

- Prospect
1

If you value your time, don't go to Stein. They will not call you when you need information on your vehicle's repair. Either you will have to wait excessively long for the repair, or you'll need to pull your repair from the queue because you need your car and they never called to let you know a reasonable timeline for the repair. You're better off using an organization that values your time. Update: After a response to my initial post, I expected to hear from a rep from Stein. Maybe I missed phone call or an email, but as of January 13, 2019, I've heard nothing. The issue with my vehicle turned out to be a fatal flaw; something Stein easily could have diagnosed and treated. After taking my car to another repair shop, it became clear that if I had been able to get my car repaired any sooner, it would have been repairable and the car would not have been total'ed out from the issue that Stein never bothered to call me about. Fair warning; You are likely better off using an organization that values your time.

Mr. Dunn I sincerely apologize for your less then perfect experience at Stein Automotive, we had a miscommunication problem with your phone number I believe we had one digit off and had a hard time getting a hold of you during the thanksgiving week. We truly do value our clients time we know how important it is and that is not how we operate. I will be calling you soon to talk more about your experience at Stein and again I am truly sorry for how your experience went. It is aways best to have an appointment, we try our best to service those walk in clients as well but for the best experience possible we recommend setting an appointment. I will be in contact soon Mr.Dunn - General Management Stein Automotive

- Middletown
1

Beware. This shop is under new ownership. I have used Stein Auto for over 10 years to service my Crossfire. There was never any question about honesty or integrity. If someone from Stein told me my car needed something I was able to take their word for it. Every time they had my car in their shop it was inspected from bumper to bumper. I recently took my Crossfire in because the motor smelled hot. After several hrs I was texted an estimate for over $4,500.00! When I questioned Ken he said that some of the items could wait, such as a rear tire that was losing 5lbs of air every couple of weeks, and other maintenance items that weren't due until April of 2019. The bill dropped to just over $2,700.00. When I picked up the car I questioned why none of the work that was " needed" such as a "corroded" knuckle support was present when the car was serviced four months prior while previous owners were still there. And the tire that "needed replacement " had been "temporarily "plugged! I cannot even go into the absurdity of this situation. In the end I paid the $2,700 and will never use the services of this company in the future. I do not like being ripped off!

Ms. Walker I’m sorry to hear your recent experience was less then perfect, I will be contacting you after the holidays to inquire further. But we are a family owned business and we pride ourself on honestly. We are all about transparency and that is why all vehicles are digitally inspected and reported.

- Middletown
Springdale Automotive is committed to ensuring effective communication and digital accessibility to all users. We are continually improving the user experience for everyone, and apply the relevant accessibility standards to achieve these goals. We welcome your feedback. Please call Brownsboro (502) 425-4830, Prospect (502) 228-7705, Middletown (502) 245-3414, Bowman Field (502) 452-9721 if you have any issues in accessing any area of our website.