I have been a customer of Springdale Automotive Barbour lane and Prospect store for the past few years now. I wanted to write you an email in regards to the exceptional customer service and overall experience I have had at Springdale. Over the last two years I have had an immense amount of trouble with my 2008 BMW 328i, not only is difficult to find a repair shop that is willing to work on it the expense of these repairs can be very costly. I am grateful for the expertise Springdale has provided in repairing my vehicle in a timely, honest manner. Brian Smith has gone above and beyond to help me with warranty claims, service and mechanical advice during each visit to both of these locations. I know I can trust him to give me a fair and honest quote, he has the knowledge and skills to explain how and why the repair is needed without seeming condescending or annoyed like I’ve had to deal with in the past. People like Brian and your other technicians are what keeps a business thriving. I will continue to use Springdale for all of my future vehicle needs and I have given glowing reviews to everyone I know.
Thank you so much. Brian is wonderful, he is very helpful we are lucky to have him. We work very hard on customer service training and staying up to date with the latest vehicle information to better service our customers. Thank you for the kind words we look forward to continuing our business relation for years to come! As always Thank you for choosing Springdale Automotive, and shopping local.