5

Did fantastic work and went ahead and did a checkup

Thank you so much Richard for taking time out of your day to write about your positive experience with Stein Auto! We will always check over every vehicle every time to let our customers know everything about their vehicle so they can make the best decision when it comes to repairing their automobile. We have recently updated our vehicle inspections we are now completely digital.

- Bowman Field
1

If you're into half-assed diagnostics and being charged for a promise of more than they actually deliver, Stein is the service shop for you. Stein charges $150 for a diagnostic and a "27 point inspection", a higher cost through the door than Tafel Motors. I took my Audi A4 to Stein to inspect a hidden coolant leak and an ignition issue. They quoted the job at $1200 (I later got this job quoted at Audi Louisville for $550). I declined to have the work done at Stein and went to retrieve my car and the presumedly thorough diagnostic analysis which consisted of a few statements: Plastic housing that couples multiple coolant hoses is leaking. Several coolant hoses need replacing. Technician checked the battery. Battery tested marginal and the terminals need cleaning. There was no breakdown of the cost of parts and labor of the quote, no mention of the check engine light, rear differential seal leaking, or oil filter housing leaking––all of which I know are problems that need addressing. When I asked the technician about the leak in the quattro system he replied "No, we didn't see anything wrong with it and we're very thorough." When I asked about the check engine light he replied "You didn't ask us to look at the check engine light; it automatically costs $150 to run the computer." You would think this would be mentioned in the pitch of the "extremely thorough diagnostic and 27 point inspection" –– except we can't take 10 minutes to get a computer reading on your check engine light. I voiced my disappointment in paying $120 (they knocked $30 off since the technician didn't take a full hour) for a service invoice with literally no valuable information on it and was able to coax some part numbers out of them. Of the six part numbers I was given, one was for the wrong engine and one was for a Porsche Cayenne. These guys are laughable.

Brandon Habenstein, I am sorry to hear about your less then perfect experience at Stein Automotive. We are now under new ownership at Stein Automotive, we provide a 3 year 36,000 mile warranty on parts and labor. We now provide complete digital inspections of all vehicles, our systems and processes have all been updated, we would love for you to come back by and try us out again you won't be disappointed! If you would like to try us out again I would love to provide a complimentary Oil Service on us for your less then perfect experience under the previous owners. Thank you.

- Middletown
1

If you're into half-assed diagnostics and being charged for a promise of more than they actually deliver, Stein is the service shop for you. Stein charges $150 for a diagnostic and a "27 point inspection", a higher cost through the door than Tafel Motors. I took my Audi A4 to Stein to inspect a hidden coolant leak and an ignition issue. They quoted the job at $1200 (I later got this job quoted at Audi Louisville for $550). I declined to have the work done at Stein and went to retrieve my car and the presumedly thorough diagnostic analysis which consisted of a few statements: Plastic housing that couples multiple coolant hoses is leaking. Several coolant hoses need replacing. Technician checked the battery. Battery tested marginal and the terminals need cleaning. There was no breakdown of the cost of parts and labor of the quote, no mention of the check engine light, rear differential seal leaking, or oil filter housing leaking––all of which I know are problems that need addressing. When I asked the technician about the leak in the quattro system he replied "No, we didn't see anything wrong with it and we're very thorough." When I asked about the check engine light he replied "You didn't ask us to look at the check engine light; it automatically costs $150 to run the computer." You would think this would be mentioned in the pitch of the "extremely thorough diagnostic and 27 point inspection" –– except we can't take 10 minutes to get a computer reading on your check engine light. I voiced my disappointment in paying $120 (they knocked $30 off since the technician didn't take a full hour) for a service invoice with literally no valuable information on it and was able to coax some part numbers out of them. Of the six part numbers I was given, one was for the wrong engine and one was for a Porsche Cayenne. These guys are laughable.

5

I was referred to Stein Automotive by several Jaguar owners and finally decided to give them a try. I have been extremely satisfied with their service and regret that I waited so long to switch over to them. Courteous, professional and affordable....Really, what more could you ask for? I'm one satisfied customer! �

5

Excellent Service Manager (Kenny Hart) and tech staff. Very thorough service details on performed work. Always feel the work performed is completed at the highest level and quality.

5

Super quick and very reasonable! Had me in and out in less than a hour.

1

They are the absolute worst. They (over) charged me twice for the same issue and didn't resolve the problem. I went to the actual BMW dealership and they took care of it for less. Will NEVER go to them or recommend their services to anyone ever again.

Hi there, I'm sorry to hear about your less then perfect service with Stein Auto. We strive for a five star experience for all our customers. If you could please contact me at [email protected] I would Love to speak with you and make this right.

- Bowman Field
5

What a great find. Went to the shop on Westport Road. I have taken my older Jeep 2000 Xj several times for a variety of issues. They were prompt, efficient, they did what they said when they said they would and were fairly priced. I'm sure I'll be back.

5

Great people and great service. We couldn't ask for a better automotive service.

5

It's rare that I plug a business. In fact... this may be the first time. Yesterday morning, I took my car to Springdale Automotive to get a backing light replaced. As promised, they had the car ready and out front in a half-hour. When I asked them what was owed, they responded, "Oh, there's no charge. It only took us a few minutes." They never took my full name down. They never asked for my e-mail address or my phone number. They didn't even ask me for repeat business ...

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