Louisville and Prospect Auto Repair

Do not get me wrong, the staff are great people. 1. BUT the way stein automotive conducts business is unacceptable. I recently have heard bad word of mouth from friends about this place but regardless I went anyway just to see myself. For one they ran diagnostics on my car and decide to charge me TWICE for the two problems I've had. I already knew what the problems were. I actually set one problem up in which I simply made the connection of the abs sensor a little dirty so it would not read right. Regardless of following the request of checking the connection, I am HIGHLY sure they just ran diagnostics actually checking the actual problem. 2. INSTEAD of fixing a small problem, they decided to to highly insist that the whole abs module is faulty which is a $1400 repair as they quoted me. 3. IN CONCLUSION, instead of following protocol and actually looking at the problem, they will insist that the whole system is faulty versus just what is actually broken. In the end of the day, follow word of mouth, the other reviews on here do not justify how this business actually is, and I hope the owners see this because charging me TWICE for diagnostics, selling me on something that is not even actually broken is unacceptable. Here is my word of advice, if you do not know the mechanics a vehicle that well, do not go here, actually do not go here AT ALL. ^ That statement is from me and along with 2 close family friends, 2 friends, and 2 other people in which have warned me about this place. I am a local that has lived here for over 18 years. Don't let the "cheaper than the dealership" sell you this place will SCREW YOU.

What a great experience! My brake line blew right in front of their shop - lucky me! They got it in right away, diagnosed the problem and had it fixed in a few hours! They not only dropped me off at work but did a great job for a fair price! I have been in a similar situation and been taken advantage of due to the emergency nature of the repair, not this time! Thank You!

Springdale Automotive is by far the best in Louisville. They are super friendly and always help me understand what exactly my car needs and why. I will never go anywhere else :)

Springdale is great, i would not take my car anywhere else. A plus service

These guys rock! Turned an $800 repair into $480 and turn around was quick. Excellent customer service.

I called around to get several estimates on changing the brakes in my car Springdale was the lowest so I took my car there. I called to make sure they would have a loaner and took my car in the next morning however there was no loaner I scheduled to come back two days later so that I would have a loaner I went back again no loaner. Finally get my car in and the estimate they gave me they said they couldn't find and that they would have to give me a new estimate their new estimate was almost 3 times what the original estimate was. At this point I should have known to not use them but I told them to go ahead and do the work they promised me I would have my car at the end of the day. It's the end of the day and I still have no car but I do have a bill three times what the original estimate was. They have not done a single thing they said they would. Do not use them it is a complete waste of time and money as noted in the other reviews.

Car repairs are never fun and never cheap; I have found that everywhere I go. At Springdale, Jordan and Brian always explain what is wrong with my vehicle in a way that I understand what my repair options are, and most importantly they treat me with respect. They even remember me when I come back for little things like oil changes. I have been using them since 2012, and will continue to do so. For their customer service and convenient location to Oldham County, I highly recommend them.

This is THE place to take your BMW. Quality service, great people.

Extremely helpful people big shout out to luke in the parts dept. Bug a huge help on my e90 engine swap!! Best around!!

Got some bad news about my car but the kindness shown at Stein made it a little easier. I will definitely be going back every time an issue arises. SO HELPFUL and informative. Thank you