Louisville and Prospect Auto Repair

we really hate to give such a bad review but in this case we simply have no choice. Our association with Stein goes back to 1987 when Russ Stein personally checked out our very first Porsche 911. After we moved to Texas we did not have a service relationship but we started taking two of our Porsche 911's to Stein for service about 2 years ago when we bought a second house back in Louisville. I give them a two star rather than a one star (which was tempting) on this occasion as I have been satisfied in the past but just felt like this time we were not treated so fairly. We took our 1998 Porsche 993 cabriolet in a few weeks ago for a bad brake and general driving pull to the left which we felt was probably an alignment issue. The car was at the shop for nearly a week. A bad battery was found (we were appreciative of that find) but they admitted they could not adjust the alignment to avoid the pull. So - basically I paid almost $900 for a battery and an unsuccessful alignment attempt. I had no choice but to take the car elsewhere where it was found that the alignment WAS bad (negative camber on the front right - positive camber on the front left and toe was out of spec). So I paid the other shop t make the fix and the car drives fine now. Again - we like Stein and the staff there seem like very nice guys but them simply would not engage with me on this issue. Regardless of what the owner or GM may post below in rebuttal know that he/they ignored a phone message, an email and a written letter all attempting to see if there was some was to be accommodated for this issue. Too bad .....as we liked this establishment and would have gladly brought them additional business. Now we will have to think about it real hard.

I had my C350 Mercedes serviced recently after my Service B reminder, and the welcoming hospitality ,the thorough diagnostic checkup , and the needed mechanical repairs made this service a highly recommended experience.Thank you Ned and Dave.

Everyone from the front desk, to the techs, to the manager were extremely kind and accommodating. This will be my go to shop from here on

I love Springdale Automotive they are so professional and so outstanding with my vehicle I would rather take my vehicle to Springdale Automotive then back to the dealer least I know what's going on and they let me know and honestly and truthfully don't give me the runaround

Always a pleasant, professional experience there. They do good work, are reasonable, do only what they deem necessary. I drive out of my way to go to Springdale Automotive in Prospect (where I used to live) because they are the best!

I’m in high school and I called and asked if they could check out my car and give me an estimate and they said “of course we can just bring it on over.” What they failed to mention was the $140 diagnostic fee they charge... not happy. Guess they out smarted me, but I shouldn’t have to worry about being tricked when all I need is help. Very disappointed.