Louisville and Prospect Auto Repair

Jason, Brandi, and Rick are tremendous. They helped find and remedy a problem the dealer could not. Thank you to the Springdale Automotive Brownsboro team.

I thought all was going well - reps were courteous and car repairs seem to be fine; however, I ended up paying a LOT of pocket for a job that should have been covered by my warranty company. Same coverage has covered ALL expenses (less deductible) at dealership and transmission shop. Long story short - and just to present FACTS…I was charged $670 for a water pump that the DEALER sold for $380. Let that sink in before you head to this place. (I agreed to the terms of the repairs as I became too trusting of these guys - that’s on me out of convenience and expedience. Only after the fact when I started making calls to the warranty company and the dealer did I piece together what has happened and the ride I’d been taken on. When I confronted the personnel this morning, I believe the story changed about where the part came from and how all this went down)

My AC was acting up, sometimes blowing out warm/hot air. Techs checked the actuators/ blend doors. Good. Checked freon. Good. Couldn’t identify why the AC turned into warm air. No resolution to the problem…paid $362.00 for exploratory labor costs. How can I give 0 stars? Disappointed👀🤷‍♂️☹️

Gave us a quick diagnosis and honest feedback

Great

Better pricing than Big O. Better alignment than the dealer.