Louisville and Prospect Auto Repair

Didn’t have a car for 2 weeks. Every time I inquired about my car, I kept getting told oh the part hasn’t arrived or we got the wrong part/it will be done the next day. I had to call them about my car, frequently. The communication was lacking.

The manager is wonderful! I see that there is an excellent team of employees providing excellent service!!! I now have place to go where I can trust my car will be fixed and serviced with care. Thank you!!!

Amazing experience, they are very knowledgeable!

Thank you Mike and Stein/Springdale Automotive for providing me with over 6 years of quality services. You all ROCK!!

Thank you Mike for providing such awesome customer service and for making each visit personable. Six years and counting.

My check engine came on for an evap leak. Needed a new gas cap after smoke test showed leak at the cap. 10 days later, the check engine and evap code purge valve leak reappeared. A bad purge valve vent was replaced. A week or so later, the check engine light with code for Fuel Tank sensor problem. The tech had to drop the tank and replace the sensors and valve. All fixed. The evap system is often difficult to diagnose, even if a check engine light gives some guidance. If the system isn't acting up when the tech is diagnosing the problem, it's very difficult to pin point the problem. Fortunately, the problem sensors/valves did act up at the time and was fixed. Springdale did an excellent job and Service Advisor Brian Smith kept me fully informed of the findings and work status along the way. Well done. I still don't like the Credit Card processing fee. It cost me $28.00 just to pay by credit card. Shop supplies fees are also added. Over the years, I've probably paid enough in shop supplies alone to buy a tech some cool tools! Five ***** Stars for Springdale!

I noticed a screw in my tire one afternoon and was unsure where to go to get it fixed since it was so late in the day. This shop was closest to me so I thought I would just call and see if they could fix it for me before closing. The guy on the phone was so friendly and told me come on in and they will get it fixed today. I was so relieved and grateful. Once I arrived they got my car in the shop right away and after about 30 minutes I was back on the road. Best experience ever!