Louisville and Prospect Auto Repair

Kenny and the staff at Springdale in Prospect have always made me feel like I was their first priority. They have always finished my car on time. They have always gotten me in for service as fast as any repair shop I have ever used. Kenny even goes out of his way to help my daughters when they have car questions as well.

They misdiagnose your car, charge you for it anyway, then threaten to sue you if you try to get your money back or leave a negative review on them.

I've been doing biz with Springdale at Goosecreek & Westport for several years. Arlis-&-team have never let-me-down with normal maintenance work. This past week, the bar was raised much higher. I bought my brother's top-line 2008 Ford Escape with 137,500 miles and a bad engine. Ed added custom wheels, hitch, and leather seats. The Escape was worth the cost for a Jasper re-built engine, tires, brakes, struts, shocks, etc. The next few weeks and months will be the real test for Springdale. The SUV is running like-new right now. I would not have purchased any unknown vehicle for $10,400. You don't get much these days for that amount of money.

Did fantastic work and went ahead and did a checkup

If you're into half-assed diagnostics and being charged for a promise of more than they actually deliver, Stein is the service shop for you. Stein charges $150 for a diagnostic and a "27 point inspection", a higher cost through the door than Tafel Motors. I took my Audi A4 to Stein to inspect a hidden coolant leak and an ignition issue. They quoted the job at $1200 (I later got this job quoted at Audi Louisville for $550). I declined to have the work done at Stein and went to retrieve my car and the presumedly thorough diagnostic analysis which consisted of a few statements: Plastic housing that couples multiple coolant hoses is leaking. Several coolant hoses need replacing. Technician checked the battery. Battery tested marginal and the terminals need cleaning. There was no breakdown of the cost of parts and labor of the quote, no mention of the check engine light, rear differential seal leaking, or oil filter housing leaking––all of which I know are problems that need addressing. When I asked the technician about the leak in the quattro system he replied "No, we didn't see anything wrong with it and we're very thorough." When I asked about the check engine light he replied "You didn't ask us to look at the check engine light; it automatically costs $150 to run the computer." You would think this would be mentioned in the pitch of the "extremely thorough diagnostic and 27 point inspection" –– except we can't take 10 minutes to get a computer reading on your check engine light. I voiced my disappointment in paying $120 (they knocked $30 off since the technician didn't take a full hour) for a service invoice with literally no valuable information on it and was able to coax some part numbers out of them. Of the six part numbers I was given, one was for the wrong engine and one was for a Porsche Cayenne. These guys are laughable.

If you're into half-assed diagnostics and being charged for a promise of more than they actually deliver, Stein is the service shop for you. Stein charges $150 for a diagnostic and a "27 point inspection", a higher cost through the door than Tafel Motors. I took my Audi A4 to Stein to inspect a hidden coolant leak and an ignition issue. They quoted the job at $1200 (I later got this job quoted at Audi Louisville for $550). I declined to have the work done at Stein and went to retrieve my car and the presumedly thorough diagnostic analysis which consisted of a few statements: Plastic housing that couples multiple coolant hoses is leaking. Several coolant hoses need replacing. Technician checked the battery. Battery tested marginal and the terminals need cleaning. There was no breakdown of the cost of parts and labor of the quote, no mention of the check engine light, rear differential seal leaking, or oil filter housing leaking––all of which I know are problems that need addressing. When I asked the technician about the leak in the quattro system he replied "No, we didn't see anything wrong with it and we're very thorough." When I asked about the check engine light he replied "You didn't ask us to look at the check engine light; it automatically costs $150 to run the computer." You would think this would be mentioned in the pitch of the "extremely thorough diagnostic and 27 point inspection" –– except we can't take 10 minutes to get a computer reading on your check engine light. I voiced my disappointment in paying $120 (they knocked $30 off since the technician didn't take a full hour) for a service invoice with literally no valuable information on it and was able to coax some part numbers out of them. Of the six part numbers I was given, one was for the wrong engine and one was for a Porsche Cayenne. These guys are laughable.

I was referred to Stein Automotive by several Jaguar owners and finally decided to give them a try. I have been extremely satisfied with their service and regret that I waited so long to switch over to them. Courteous, professional and affordable....Really, what more could you ask for? I'm one satisfied customer! �

Excellent Service Manager (Kenny Hart) and tech staff. Very thorough service details on performed work. Always feel the work performed is completed at the highest level and quality.

Super quick and very reasonable! Had me in and out in less than a hour.

They are the absolute worst. They (over) charged me twice for the same issue and didn't resolve the problem. I went to the actual BMW dealership and they took care of it for less. Will NEVER go to them or recommend their services to anyone ever again.